Sector
Customer Service Agents

Gender
Male

Date of Birth
15-12-1979

Visa Type
Visa with NOC

Visa Expiry Date
26-10-2023

Academic Level
Master Degree

Sponsor Visa Expiry Date
26-10-2023

Experience
16

Languages
English, Arabic.

Skills
Communication, flexibility, Interpersonal skills, leadership, conflict management, time management, decision making.

Work Experience
Admin at Yemen International Bank November 2006 – July 20011 • Manage office supplies stock and place orders • Prepare regular reports on expenses and office budgets • Maintain and update bank databases • Organize a filing system for important and confidential company documents • Answer queries by employees and clients • Update office policies as needed • Maintain a company calendar and schedule appointments • Book meeting rooms as required • Distribute and store correspondence (e.g. letters, emails and packages) • Prepare reports and presentations with statistical data, as assigned • Arrange travel and accommodations • Schedule in-house and external events Public Relationship Officer (PRO) at Yemen International Bank August 2011 – September, 2014 • Advise on market conditions, prices, mortgages, legal requirements and related matters. • Meet the clients to determine their requirements. • Assessing credit risk of proposals and ensuring the credit and processes are within acceptable standards. • Conducting credit and customer analyses to support ongoing relationships and acquisition work. • Ensuring that the quality of the credit portfolio is maintained, by reviewing proposals, identifying and assessing all risk inherent in credit exposures. • Provide professional advice on products and services to customers, to interpret or clarify the features and pricing structures. • To manage Relationship portfolios having high number of accounts / exposure. • Liaising with various internal departments for smooth and quick turnaround of transactions. • Investigate clients’ financial and credit status, in order to determine eligibility for financing. • Making joint and/or independent calls on assigned names as well as following up with customers on outstanding and regularizing the accounts • Preparing and executing multi-products to the corporate market place with a high degree of confidence. • Processing and Booking of Real Estate risk mitigated assets, with optimum net profitability. • Manage the relationships efficiently and maintain it profitably. • Maintain the high quality of the portfolio in order to minimize over dues and closely monitor the relationship accounts. • Maintaining and enhancing relationships with key customer accounts and prospective customers to ensure business continuity and growth. Managing complex relationships independently, under the overall supervision of Unit Head /Team Leaders. • Interact with new and existing customers to structure their financing. • Full management of assigned Relationships (files, security, documentation, reports, check list). • Coordinating, where appropriate, the development of remedial action plans necessary to minimize potential losses. Getting involved actively in compromise proposals and restructuring arrangements in cases where the Bank’s lending is doubtful of full recovery. • Expanding the Bank’s revenue stream through fullest utilization of limits by superior customer relationship management. Sales Executive at Dar Al-Asalah Advertising L.L.C Dubai, October, 2014 - up-to-date • Build good working relationships • Understand the needs of your business customers • Research the market and related products • Present the product or service favorably and in a structured professional way face-to-face. • Listen to customer requirements and present appropriately to make a sale • Maintain and develop relationships with existing customers in person and via telephone calls and emails • Make calls to arrange meetings with potential customers to prospect for new business • Respond to incoming email and phone enquiries • Act as a contact between a company and its existing and potential markets • Negotiate the terms of an agreement and close sales • Gather market and customer information • Challenge any objections with a view to getting the customer to buy • Advise on forthcoming product developments and discuss special promotions • Create detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer.